Unit 9

Network Troubleshooting

A systematic way to find and fix faults: the troubleshooting method, layer-by-layer symptoms, command-line tools, common faults and documenting the fix.

What you will learn

After this unit you can:

Topics in this unit

9.1Troubleshooting methodology1 diagram✓9.2Layer-by-layer symptoms✓9.3Command-line tools✓9.4The "cannot reach the Internet" sequence1 diagram✓9.5Common faults and fixes✓9.6Operating system and application troubleshooting✓9.7Documentation✓9.8Hands-on lab: Fault-finding exercise✓9.9Review: key terms and self-check6 questions with answers✓